Claims Intake & Triage

A new claim logged into a shared inbox is a claim that competes with a hundred other emails for attention. We build the intake system that captures and routes every claim correctly.

What we build

• Digital intake forms: New claims submitted online with structured, required details.
• Automatic triage: Claims routed by type and urgency to the right consultant.
• Duplicate detection: Repeat submissions flagged before they create confusion.
• Priority flagging: Time-sensitive claims surfaced ahead of routine ones.

Implementation scope

Intake connects to adjuster assignment, so a triaged claim is routed directly to an available consultant automatically.